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WHAT IS THE RETURN PERIOD?
accept returns for the Extensions as long as they are in the same condition
they were shipped out, within 7 days of the day of delivery of the package.
HOW DO I KNOW IF MY PACKAGE IS QUALIFIED
FOR A RETURN?
are open to any return and exchanges that done within 7 days of receipt of
shipment if the following conditions are met.
We will not accept any merchandise, which has been used or altered (unraveled,
washed, brushed, combed or cut) in any way. According to the Federal law you
cannot return human hair products that have been used due to hygienic reasons.
Please return the item in the original and resalable condition as a necessary
The cost of shipping back is borne by the customer.
3. Virgin Hair Studios is not liable for any damage that occur in transit while the
goods are being returned.
HOW DO I PROCESS MY RETURN?
Customer Service department will personally guide you over the phone to assist
you with your returns and exchanges request.
you receive your item(s), open the box and visually examine the product to
verify if you have received the desired texture and lengths you ordered. You
can gently take the hair out of the plastic. At this time, you can determine if
the products you have received are damaged, defective, or materially different
from what you ordered.
contact us immediately at +91-8604824247 or firstname.lastname@example.org with any
discrepancy or questions.
DO I PAY FOR THE SHIPPING OF MY
all customers have to pay for the returns or exchange. We suggest that
the shipping be done with a tracking option because VIRGIN HAIR STUDIOS is not
responsible for any lost returns.
NOTE: If the package is lost while shipping or is damaged at the time it is
received by Virgin Hair Studios, the goods will not be valid for return or exchange
and the cost must be borne by the customer.
CAN I EXCHANGE MY PRODUCT?
In order to process an exchange, the product would need to be sent back at your
expense. When requesting an exchange, our representative will send a return
label to you via your email address. This label should be printed and placed
onto your package to ensure your package is insured during its route back to
our offices. Once your product has been received it will be examined
thoroughly. If the product has been returned unused in its original condition,
we will exchange the product for something of equal or greater value per your
is responsible for the reshipment cost as that is a separate service that has
already been used.