Terms & Conditions

WHAT IS THE RETURN PERIOD?

We accept returns for the Extensions as long as they are in the same condition they were shipped out, within 7 days of the day of delivery of the package.

HOW DO I KNOW IF MY PACKAGE IS QUALIFIED FOR A RETURN?

We are open to any return and exchanges that done within 7 days of receipt of shipment if the following conditions are met.

1. We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way. According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

2. The cost of shipping back is borne by the customer.

3. Virgin Hair Studios is not liable for any damage that occur in transit while the goods are being returned.

HOW DO I PROCESS MY RETURN?

Our Customer Service department will personally guide you over the phone to assist you with your returns and exchanges request.

When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.

Please, contact us immediately at +91-8604824247 or virginhairstudios12@gmail.com with any discrepancy or questions.

DO I PAY FOR THE SHIPPING OF MY RETURNS/EXCHANGE?

Yes, all customers have to pay for the returns or exchange.  We suggest that the shipping be done with a tracking option because VIRGIN HAIR STUDIOS is not responsible for any lost returns.

PLEASE NOTE: If the package is lost while shipping or is damaged at the time it is received by Virgin Hair Studios, the goods will not be valid for return or exchange and the cost must be borne by the customer.

CAN I EXCHANGE MY PRODUCT?

Yes, In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, our representative will send a return label to you via your email address. This label should be printed and placed onto your package to ensure your package is insured during its route back to our offices. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.

Customer is responsible for the reshipment cost as that is a separate service that has already been used.