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We have a standard 48-72 hour
processing time before to the shipment of all orders. This shipping processing
timeframe can be modified due to sales or holidays.
Please go through our shipping methods
to receive an approximated timeframe of the delivery of your package.
SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
ORDER PROCESSING TIME
4-7 Business Days
1-4 Business Days
3-5 Business Days
Incorrect billing information and/or
shipping to an address other than the billing address may cause shipping delays,
so the information should be verified. VIRGIN HAIR STUDIOS has the right to
reject an order and raise a refund at our only option. Confirmation of billing
may be required and customer can/will be contacted through phone and email to
complete the process.
You will receive a confirmation
email once your order has been shipped, which will have your tracking number and
a link to accompany the journey of your package. If there is a problem with
your tracking number or package delivery, please contact the courier directly. Please
allow 1 – 4 days for the tracking information to be shown. In some rare case,
the tracking information may not be upgraded but you will still receive your
order. Please contact us after the estimated delivery time.
We do not ship on weekends, holidays,
and in the incident of a natural disaster.
Rare, but if a backorder occurs on
your item(s); you will be placed on a precedence waitlist. We will immediately
ship item(s) upon arrival. To add, we will contact you by phone or email with the
approximate arrival date. If we are unable to ship the backordered item(s) in a
sensible length of time of 7 to 10 business days, we will contact you
immediately and provide you an option of a full payment refund.
AND MODIFICATION POLICY
Orders can be upgraded or modified
but will not be cancelled for “full refund”. We DO NOT OFFER REFUNDS, due to
the type of the product. Once the order has been placed, we will only make changes
to the order. Please go through the Return and Exchange Policy.
Customers are responsible for all
import duties, customs, and local taxes levied by your country. As we are not able
to advise you as to how much the fees might be, we recommend that you contact
your country’s customs office or tax agent for the particular charges and rates
on a package coming from outside of your country.